Black Hills Energy temporarily suspends disconnections

Friday, March 20, 2020

Black Hills Energy’s number one priority is the continued safety of its customers, employees and communities. Black Hills continue actively monitoring the coronavirus (COVID-19) situation and have measures in place to ensure it continues to serve its customers in a way that is safe for everyone.

“We take the health and safety of our customers and employees very seriously. We are committed to making practical decisions to appropriately protect all parties as our communities deal with the COVID-19 threat,” states Wes Ashton, vice president of Arkansas natural gas operations for Black Hills Energy. “We continue to closely monitor the frequently evolving environment and assess our processes alongside those developments.”

Black Hills Energy continues to work closely with local health, public safety and government officials to minimize the spread of COVID-19 and minimize the impact of service to customers. Some of the actions the company has taken include:

•Black Hills Energy is temporarily suspending nonpayment disconnections for our customers. The company realizes due to possible extended periods of isolation, customers may face financial hardships effecting their ability to timely pay their energy bills. Customers are asked to visit to explore options to assist in those hardships.

•To minimize the potential spreading of COVID-19 Black Hills Energy will be asking customers who have had a fever or dry cough in the last 48 hours to consider postponing non-emergency service calls.

•Crews will continue to respond to all emergency calls and will be wearing appropriate personal protective equipment and following health practices as recommended by the CDC and other health organizations.

•Employee travel has been limited to mission critical purposes.

•A work from home policy has been implemented for all employees who are able to do so.

•Paid leave is being provided for employees who tests positive or are put under quarantine.

•All on-site meetings with consultants and gathering of over ten people have been postponed and electronic communications are encouraged when possible.

Black Hills Energy is committed to serving the needs of its customers while also having the privilege and responsibility of providing an essential service that our communities rely on. The company will continue to do its part to reduce the spread of the virus and take action as needed to support the health and safety of its employees, customers and communities.